Timely, honest, courteous, effective
Michaela Chiles,
09/14/2024
Verified order
Great customer service. They were very helpful in my schedule requirements. Prices were great. They were very responsive to my delivery and pickup needs. I called several companies, and they not only have the best price, they gave the best service you could ask for.
James,
09/10/2024
Verified order
Delivery and pickup were perfect. Customer service was excellent. Placing the request for the dumpster was fast and easy.
Jossue Vega,
09/10/2024
Verified order
I requested the large dumpster the day I called, unaware that budget was a broker who would give me a 10 yard dumpster for the price of 30 yards. They make me to rent twice the dumpster. I really feds seas pointed with them. I do not intend to do business with them again.
willy yuma,
09/04/2024
Verified order
Follow up billing for extensions 1 month later when they were unable to pick up in their timeframe.
Scam to extract more income out of their customers?
Will never use them again.
Jesse,
09/04/2024
Verified order
The customer service person was AWESOME! I've never rented a dumpster and Elysia(sp) made the process so easy!! She speaks English, answered all of my questions, didn't rush me and was a delight through out the process. Give this woman a raise!!
Kari Garcia,
08/30/2024
Verified order
We rented a 20 yd dumpster for 2 weeks, with the rental period ending on 8/28/24. The service when I ordered/confirmed was quick and great, the dropoff was simple and easy, and scheduling pickup was simple as well. I had NO issues with this company or dumpster until the day of pickup.
READ HERE: On the day of pickup, at 5:48am, I got a notification of a $74 charge to my credit card (the card that was used to pay upfront for the rental). I immediately emailed customer support and asked what the charge was for because we STILL HAD the dumpster at our home so I was confused - it had not been removed yet since it was so early in the day. I figured it was an honest billing mistake.
The customer sevice person emailed me back at 7:45am, saying that the $74 was an overage fee since our dumpster went over the 1-ton weight limit. BUT THE DUMPSTER HADN'T EVEN BEEN PICKED UP YET. I STILL gave the benefit of the doubt, wondering if there was a censor of some sort on the dumpsters where they can tell the weight digitally from afar - but THEN, I read some of the other bad reviews here, and it seems this is a recurring thing.
They charged my card for additional weight before they even removed/weighed the dumpster - had I not set alerts up to my phone, I likely wouldn't have realized this extra charge for quite awhile (if ever). I messaged with customer support who said they'll look into it with accounting, and I asked for photo/documentation proof of the final weight of our dumpster - to prove they charge fairly and aren't just adding how ever much weight they want knowing there's no way for customers to find out. The woman told me that IF this was an accurate charge, she'd provide the weight ticket from the landfill (proving they do NOT weigh it until it's at the landfill which would've been hours after my 5:48am credit charge).
Support came back saying it WAS a "mistake," and I shouldn't have been charged that - and they did reverse it quickly; but I am left to wonder based on this experience and the past reviews if this was genuinely a mistake, or if this is something they do to get extra money every so often in hopes that people don't notice the additional charge to their credit cards.
Good experience other than now feeling like they tried to charge me extra unfairly - and likely will not use this 3rd party company again for that reason alone.
Katie Girouard,
08/29/2024
Verified order
Very prompt and courteous. Put the dumpster exactly where I needed it. Picked up right on schedule.
Karen Biegger,
08/27/2024
Verified order
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